The Customers' Opinions on Administration of the Official Documents in School of Science University of Phayao Using LINE@ Application

Abstract

The objectives of this study are (1) to evaluate users' opinions towards the use of LINE@ application in document management of School of Sciences, University of Phayao; (2) to identify the problems and suggestions for the document management. Questionnaires were used to collect data from the target group. 46 out of 110 staff members of the School of Sciences were randomly selected with a mixture of academics and academic support staff. Descriptive statistics such as percentage, mean, and standard deviation (SD) were used to analyze the data. The result of this study showed that the users' opinions towards the use of the application in terms of its simplicity and practicality and the practicality of the application using process obtained the same highest mean at 4.64. The following aspects also depicted the users' opinions at a high level respectively: clarity and suitability of fonts appeared in the application, 4.62; accessibility of the application operating system, 4.55; facilitation in document search of the application, 4.51; suitability of contents, 4.49; user-friendliness of the application interface, 4.47; the application attractiveness, 4.21; completeness and memorability of information in the application, 4.13; and a PR campaign for the application usage, 3.87. The main problem highlighted by the participants was that the forms being distributed to different departments, divisions, or other schools caused some delays in information retrieval. They also suggested improving a PR strategy to encourage the use of the application amongst the staff.